At Sunshine Bloom LLC, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return or exchange according to the policy below.

Please read the following information carefully before sending an item back.

1. Return Period

You may request a return or exchange within 30 days of the date your order was delivered.

To be eligible for a return or exchange, the item must:

Be unused and unworn
Be in its original condition
Have all original tags, labels, and packaging, when applicable
Not show signs of use, washing, damage, or alteration
Include the original order information or proof of purchase

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. Items That Are Not Eligible for Return

For health, safety, hygiene, and product-quality reasons, certain products are not eligible for return or exchange.

The following items are generally final sale:

Dietary supplements and nutritional products
Opened or used beauty or skincare products
Products with a broken safety seal
Personal-care or hygiene products that have been opened or used
Earrings or other products that cannot be returned for hygiene reasons
Gift cards
Clearance or final-sale items when clearly identified as final sale at the time of purchase
Customized or personalized products
Items that have been worn, washed, altered, damaged, or used

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Fashion, Shoes & Accessories

Eligible fashion, shoes, handbags, accessories, and similar products may be returned within 30 days of delivery if they are unused, unworn, and in their original condition.

For shoes, please try them on indoors and on a clean surface. Shoes that show signs of outdoor wear may not be accepted for return.

Any original tags, protective packaging, boxes, or accessories should be included with the returned item.

4. Exchanges

We accept exchanges for eligible items subject to product availability.

If you would like to exchange an item for a different size, color, or available product, please contact us before returning the item.

If the requested replacement item is unavailable, we may issue a refund instead.

For exchanges involving a difference in price:

If the replacement item costs more, you may be required to pay the difference.
If the replacement item costs less, the difference may be refunded to your original payment method.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the item
Clear photographs of the packaging and shipping label, when applicable

Please do not return a damaged, defective, or incorrect item before contacting us.

After reviewing the issue, we will provide instructions for the next steps.

If the issue is confirmed to be the result of an error on our part or a defective product, Sunshine Bloom LLC will provide an appropriate resolution, which may include a replacement, exchange, or refund.

6. How to Request a Return

To request a return or exchange, please contact us at:

Email: sunshinebloomllc68@gmail.com
Phone: (+1) 714-688-6834

Please include:

Subject: Return / Exchange Request – Order #[Order Number]

In your message, please provide:

Full name
Order number
Product name
Date of purchase
Reason for the return or exchange
Whether you are requesting a refund or exchange

Please wait for our return instructions before mailing your item.

7. Return Shipping Costs

For a return due to a change of mind, wrong size, wrong color, or other reason that is not caused by an error on our part, the customer is generally responsible for the return shipping cost.

Original shipping charges are generally non-refundable for voluntary returns.

If the item you received is defective, damaged, or incorrect due to an error by Sunshine Bloom LLC, we will review the situation and provide appropriate return-shipping instructions.

8. Return Authorization

Please do not send returns to our business address without first contacting us and receiving return instructions.

Unauthorized returns may experience delays in processing.

9. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

We generally process approved refunds within 7 business days after the returned item has been received and approved.

After the refund is processed, your bank or payment provider may require additional time before the funds appear in your account.

If a returned item does not meet our return requirements, we may decline the refund and contact you regarding the item.

10. Sale and Clearance Items

Sale, promotional, clearance, and final-sale items may have different return or exchange conditions.

Any special return restrictions will be clearly stated on the product page or at checkout before purchase.

Please review the applicable terms before completing your order.

11. Lost or Damaged Returns

Customers are responsible for ensuring that returned packages are properly packaged and shipped to the return address provided by Sunshine Bloom LLC.

We recommend using a shipping service that provides tracking and keeping your shipping receipt until your return has been processed.

Sunshine Bloom LLC cannot process a return that we do not receive.

12. Refunds for Orders That Cannot Be Fulfilled

If we are unable to fulfill an order within the timeframe promised at the time of purchase, we will notify you of the delay and provide the options required by applicable law, which may include cancellation and a refund.

For online orders, federal rules require sellers to have a reasonable basis for advertised shipping times and provide appropriate notice and refund options when an order cannot be shipped as promised.

13. Contact Us

If you have any questions about returns or exchanges, please contact us:

Sunshine Bloom LLC
505 Woodrow Road
Winchester, VA 22602
Email: sunshinebloomllc68@gmail.com
Phone: (+1) 714-688-6834